The rules that apply when you shop with us, order by phone, or use this website. They are written plainly so there are no surprises about how we work together.
These terms govern your use of the Caulfield Grocer website and the services we provide, including in-store purchases, phone-order delivery, and fresh-cut fruit and sandwich counter orders. By shopping with us or using this site, you agree to the conditions below. If you do not agree with any part of these terms, please do not use our services.
We sell fresh produce, pantry staples, dairy, bread, and household basics sourced from nearby markets and local growers. Because our stock changes with the local harvest, availability may vary from day to day. We make every effort to describe items accurately, but we cannot guarantee that every product will be in stock at all times. Staff can tell you what arrived that morning and help you plan around what is currently ripe.
Our delivery service is available by phone for elderly customers and busy families within our local area. When you place an order, we will confirm the items, the delivery window, and any applicable conditions at that time. We ask that you provide accurate contact details so we can reach you if something on your list is unavailable. Delivery times are estimates and may be affected by weather, traffic, or other circumstances beyond our control.
Prices are shown at the counter and confirmed before you pay. For phone orders, we will confirm the total when you place the order. Payment is due at the time of purchase unless we agree otherwise in writing. We do not store payment details on our website; transactions are handled at the point of sale.
You are responsible for providing accurate information when placing orders and for ensuring that someone is available to receive a delivery during the agreed window. Perishable items should be refrigerated promptly after delivery. If you have allergies or dietary restrictions, please check product labels and ask staff about ingredients before purchasing.
We take care to provide fresh, quality products and accurate information. However, to the fullest extent permitted by law, Caulfield Grocer is not liable for indirect or consequential losses arising from the use of our products or services, including but not limited to spoilage after delivery, personal dietary decisions, or delays caused by circumstances outside our reasonable control. Our total liability for any claim related to a purchase will not exceed the amount you paid for that purchase.
We may refuse service, cancel orders, or restrict access to our website if we reasonably believe that a customer is misusing our services, providing false information, or acting in a way that disrupts our operations or other customers. You may stop using our services at any time. Any orders already placed and confirmed will be handled according to the terms agreed at the time of ordering.
We may update these terms from time to time to reflect changes in our services, legal requirements, or operational practices. The current version will always be available on this page, and the date of the latest revision will be shown below. Continued use of our services after changes are posted constitutes acceptance of the updated terms.
If you have questions about these terms, our products, or the delivery service, please contact us at info@caulfieldgrocer.com or call 017-124-9737. You can also write to us at 851 Timothy Oval Suite 743, South Jacques, MP 9690.
Last revised: January 2025