How can we help you shop?

Whether you need help placing a phone order, want to know what arrived this morning, or have a question about a product on our shelves, we are here to point you in the right direction.

How to reach us when you need a hand

Whether you have a question about what came in this morning, need help with a delivery slot, or just want to check if we have something in the back, there are a few simple ways to get in touch. We keep it straightforward, and we try to answer quickly.

P

Call the counter

For anything time-sensitive, like a same-day delivery question or to hear what just arrived, a quick call is the fastest route. We pick up during shop hours.

017-124-9737
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Send an email

For order notes, a longer question, or if you prefer writing things down, email works well. We usually reply within one business day.

info@caulfieldgrocer.com
S

Stop by the shop

If you're in the neighbourhood, come to the counter. It's the easiest way to ask about the day's stock or to set up a regular order for someone who can't get out.

851 Timothy Oval Suite 743
South Jacques, MP 9690

When you'll hear back

We're a small shop, so we don't run a 24/7 call centre. But we keep response times predictable, and we'll always get back to you with a straight answer.

Phone during opening hours
Immediate
Email
Within 1 business day
Delivery order queries
Same day

If your question isn't urgent, you might find the answer faster in our FAQ section. It covers common topics like delivery areas, how to order by phone, and what to do if an item is missing.

Go to the FAQ

Prefer to talk in person? Contact page has the full details.

Getting in touch with the shop

Whether you want to check what came in this morning, arrange a delivery for a relative, or ask about a specific item, the simplest way is to call or drop by. We keep the phone line open through the day and answer messages as soon as we can between serving customers.

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Shop address

851 Timothy Oval Suite 743
South Jacques, MP 9690

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Phone orders and enquiries

017-124-9737

Opening hours

We open early for the morning produce delivery and close after the school rush. Hours can shift slightly around public holidays, so it is worth calling ahead if you are making a special trip.

Monday to Friday
7:30 am – 6:30 pm
Saturday
8:00 am – 5:00 pm
Sunday
9:00 am – 1:00 pm
Fresh-cut counter
10:00 am – 2:30 pm

Phone orders for delivery are best placed before noon so we can pack them with the day's fresh stock. If you are unsure what is ripe, ask whoever answers what arrived that morning.

Need a hand planning your next shop?

Tell us what you usually cook and how many people you're feeding. We'll put together a short list of what's ripe this week and set it aside for pickup or a phone-order delivery. No commitment, just a clearer idea before you come in.

We usually reply within a couple of hours during opening times. Your details stay with us.

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