Privacy Policy

Information We Collect

We keep the amount of personal data we handle to a minimum. The main categories are:

• Details you provide through our contact form or when placing a phone order: your name, phone number, email address, and delivery address.
• The content of any message you send us, including questions about stock, delivery requests, or feedback about the shop.
• Technical information collected automatically when you browse this site, such as browser type, device type, and pages visited. This comes from cookies and similar tracking tools.

How We Use Your Information

Your information is used for clear, practical purposes:

• To process and deliver phone orders, including confirming details and arranging delivery times.
• To respond to enquiries about produce, stock availability, or the delivery service.
• To improve the website and understand how visitors use it, through analytics tools.
• To meet legal obligations, such as keeping records for tax or accounting purposes.

We do not sell your personal information to anyone. We do not use it for automated decision-making or profiling.

Cookies and Tracking

This website uses cookies to remember basic preferences and to collect anonymous analytics data about how the site is used. This helps us understand which pages are useful and where visitors lose interest. You can disable cookies in your browser settings, though some parts of the site may not work as smoothly without them.

Storage and Sharing

Your information is stored securely and only kept for as long as needed to provide the service you asked for, or as required by law. We share data only with service providers who help us run the shop and website, such as hosting providers, analytics services, and email or form processors. These providers are bound by confidentiality and only process data on our instructions.

Your Rights

You have the right to request a copy of the personal information we hold about you, to ask for corrections if something is inaccurate, and to request deletion of your data where applicable. You may also withdraw any consent you have given, or object to processing for legitimate purposes. To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.

Honest Communication

Caulfield Grocer does not make misleading claims, create false urgency, or present fake endorsements. We do not pretend to be affiliated with any brand or organisation we are not part of. Any statements about our produce, delivery service, or opening hours reflect what we actually do. If something is uncertain, we say so rather than guessing.

Contact Us

For any privacy-related questions, or to make a request about your personal information, you can reach us at:

Caulfield Grocer
851 Timothy Oval Suite 743
South Jacques, MP 9690
Phone: 017-124-9737
Email: info@caulfieldgrocer.com